Revel Systems is an iPad-based point of sale company, based in San Francisco, CA. Their POS system is tailored to a variety of verticals, but is especially geared towards quick-service establishments. Below are some case studies I wrote on behalf of Revel Systems.
Champaign County Brewing Company
Champaign County Brewing Company is first and foremost a brewpub. Instead of selling food to complement their fine brews, JT Walker’s has partnered up with a rotating fleet of food trucks. Patrons can place their orders from inside the brewpub, which will then be printed directly to the food truck. The vendors will bring the food in once it’s ready. “People don’t have to get up and walk outside, or wait in line,” Nathan said. “This is all possible because we have a mobile, cloud-based solution. We’ve been able to bring that together all in one unit.”
“The customer service experience has been really impressive,” Nathan told me. “It’s been great in general, and especially impressive in the sense that [Revel] has been going through a rapid growth cycle, and even with that I feel like people have been scrambling to get me help even when no one is available. It’s nice for me that I can on these guys that will do whatever it takes to make sure my problem is solved.”
The Station SF is a café on the edge of North Beach and Jackson Square. Chris Dressick, managing partner, describes the café as “The meet-all spot for the downtown area.” Open since August 2012, the North Beach-based café offers a friendly environment – a place to relax, enjoy a delicious pour over, a tasty meal and get some work done.
They’ve got it dialed. It works. Day in and day out – it’s proven.” – Chris Dressick, Managing Partner
With 23 stores and 18 donation centers, Goodwill has been providing its philanthropic job-training and placement services to the North Florida community since 1940. In July 2012 they selected Revel iPad POS as their point of sale for all of their North Florida locations, and Adam took a few moments to tell us about their experience.
Purchasing the system itself also saved Goodwill money. Factoring in the average cost of most legacy POS systems, Adam estimates Revel saved Goodwill “$700 a register. We have close to 55 registers in our entire organization – that’s $38,500 we’ve saved by choosing Revel.” – Adam Thayer, Director of IT
Melt Shop is a comfort food and sandwich shop headquartered in New York City. Melt Shop began with the classic American grilled cheese but has since then expanded to include a variety of tater tots and more adventurous items like the “Maple Bacon” sandwich. They now have eight locations and needed a POS system to keep up with their fast-casual space.
“With Revel, we could see early on that we could get a response within a few minutes. That type of response shows you’re committed to helping us succeed.” – Josh Morgan, Operating Partner
HALL Wines is a family-owned, critically-acclaimed Napa Valley vineyard and winery. The Rutherford and St. Helena locations have over 30 cutting-edge art installations, kitchen demonstrations and interactive tasting experiences. HALL hosts hundreds of visitors on any given day and needed POS software that could both track their customers’ tasting preferences, as well as adjust to different state shipping regulations.
“We can arm the wine educator with more information and a cash register at the same time.” – Jeff Zappelli, Director of Membership